At OSSSmart, we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, we offer refunds for eligible products under the terms outlined below.

1. Eligibility for Refunds:

   • Refunds apply only to specific products marked as refundable on the product page.
   • The product must be in its original condition—unused, unopened, and with all original tags and packaging intact.

2. Timeframe:

   • Refund requests must be initiated within 7 days from the date of delivery.

3. Refund Process:

   • To request a refund, contact us via our Support Ticket System or email us at osssmart.co.in@gmail.com.
   • Include your order details, reason for refund, and any supporting documents (e.g., photos of the product).
   • Once approved, refunds will be processed within 7-10 business days and credited back to the original payment method.

4. Exceptions:

   • Certain products like perishables, personal care items, and custom-made goods are non-refundable unless they are defective.
   • Refunds are not available for items returned beyond the stated timeframe or without prior authorization.